Position Summary: 

The Help Desk representative is responsible for receiving inbound customer phone calls, 
answering emails, and assisting customers by providing quality customer service concerning 
our orders, products, and services. 

The Help Desk representative also resolves customer inquiries and concerns, product information, 
and questions regarding our policies and events. 


Responsibilities: 

- Provide customer service assistant via phone interaction by answering inquiries, concerns, 
and issues and provide quality customer service on all inbound phone calls. 

- Provide customer service assistant via email interaction by answering inquiries, concerns, 
and issues and provide quality customer service on all inbound email messages 
and customer comments. 

- Identify customer needs, concerns, and both negative and positive feedback while 
maintaining regular reports in order to improve quality assurance. 

- Handle and resolve customer issues and complaints of any level in a professional, friendly, 
and clear manner.        

Requirements: 

- Excellent (English) oral and writing skills with high level of verbal communication, vocabulary, 
and politeness. 

- Ability to handle all kinds of customers and to solve the customer¡¯s issues and complaints 
without losing the level of professionalism. 

- Computer proficient with the ability to type at 65+ WPM properly on a standard QWERTY keyboard 
and with strong knowledge and understanding of MS Word, MS Excel, POS, PDF files. 
Most computer functions must be intuitive to the applicant like keyboard shortcuts, 
software multitasking, etc. 

- Ability to multitask in a stressful working environment prioritize customer issues at hand. 

Send in your resume to peter@gstagelove.com