Be brave and become a member of our global team of thinkers, innovators, and doers in a high-tech company. We are an advanced 3D/2D automatic visual inspection company providing high resolution, high speed, and high-quality solution to semiconductor assembly and packaging, medical, and EV battery manufacturer. And we are looking for crew members who can challenge with a fresh mind.

As a Intekplus America Field Service Engineer, you will be installing, training, performing maintain service and upgrading, and introducing for new customers the latest technology semiconductor visual inspection equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a fast-growing global team.

Key Responsibilities

• Install, upgrade and repair automatic visual inspection machines
• Validate and negotiate customer request
• Educate customer and field technicians
• Maintenance faults in an expedited manner to return equipment to fully operational
• Answer calls for technical support via telephone and email
• Provide preventative maintenance of equipment
• Propose, perform, and evaluate effective DOEs to resolve problems and for improvement
• Collaborate with HQs engineering team to satisfy customers
• Write documentation used by customers or field technicians
• Perform equipment evaluations for new customers
• Orders all parts and maintain stocking for both consumable and non-consumable items
• Provide customer support to work day on-site and 24/7 emergency support
• Report on manager requests

YOU MUST HAVE

• High School Diploma
• Safety mentality
• 3+ years of high-tech microprocessor-controlled robot equipment Field Service Technician/Installation experience
• Strong electrical and computer system background, and diagnostic experience
• Good mechanical proficiency with hand tools including precision measurement tools
• Strong Microsoft excel, PowerPoint, and SPC software skills
• Demonstrated organizational understanding, communication acumen, and facilitation skills within team setting
• Strong positive attitude with excellent customer service skills
• Knowledge of structured problem-solving techniques
• Ability to handle multiple tasks simultaneously
• Ability to follow instructions and identify mistakes
• Excellent verbal and written communication skills
• Understand and utilize technical documentation, schematics, electrical drawings, and blueprint

WE VALUE

• Bachelors or Associates Degree in Science, Technology, Engineering, or Math
• High personal drive to understand and meet customer needs in balance with business requirements
• Some experience in Semiconductor, Industrial environments, or similar military systems is desirable
• Experienced with High Tech manufacturing processes, or related research facilities
• Good presentation skills
• Second language speaking, writing, reading skills - Korean

Intekplus America Inc. reserves the right to revise or change job duties and responsibilities as need arises. The job description does not constitute a written or implied contract of employment.

Intekplus America Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.