Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

The Logistics Coordinator will handle cargo from release to delivery while optimizing operations and provide satisfactory customer service while maintaining data entry and reporting. This position includes Logistics Business Management of OTR trucking, ocean and air cargo. This position is REMOTE in the Atlanta area.

To learn more about Samsung SDS Global SCL America, Inc. please visit www.CelloLogistics.com.

Responsibilities:

• Monitor booking/loading/in transit status for import ocean/air cargo.
• Check cargo arrival status at U.S sea port/airport.
• Receive shipping documents and review they are accurate.
• Take care of drayage from sea port/airport.
• Receive cargo release and plan cargo delivery.
• Check contracted rate and make quotation with carriers.
• Offer spot rate to customer and get confirmation.
• Book cargo to carrier and set up appointment.
• Manage outbound plan through W/H accurately.
• Monitor cargo from pickup to delivery to ensure on time and accurate delivery.
• Troubleshoot all issues from booking to cargo delivery in a timely manner.
• Daily liaison with customer, carriers, internal staff.
• Maintain essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible.
• Increase customer satisfaction and business share through regular contact (i.e., phone, email).
• Follow SOP/Work Instructions and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
• Recommend changes in current processes when needed.
• Reporting as needed (service failure report, claim/damage report, others).
• Accurate data entry into in-house system (Cello) and other systems as needed.
• Handle settlement for AR/AP through in-house system (Cello).

• Provide satisfactory service to customer in day to day logistics operations.

Requirements:

• Bachelor’s Degree Required
• 3+ years of experience in Logistics Required
• Bilingual Korean/English Required
• Strong written and verbal communication skills
• Strong Microsoft Office applications (Excel, PowerPoint, Word)
• Excellent customer service skills and ability to engage and work directly with customers
• Problem solver mindset, self-motivated and organized
• Ability to handle high pressure and fast paced operations
• Strong work ethic