United Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide. UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation.

Also, UMSI understands that the demand for efficiency and profitability are universal no matter the type or size of your business is. UMSI is committed to providing cutting edge solutions such as the highly-touted "ECR Integration Program" and computer-based Point of Sale solutions (www.upsolution.com) to help businesses reach their full potential. All offered products will seamlessly integrate into your current business environment.

UMS is seeking Multi positions to join our rapidly growing LA Branch office in CA.

POS Support Technician

Responsibilities

-Provide phone support: Document all merchant, agent, and reseller issues; Resolve all outstanding issues as quickly as possible
-Prepare hardware and software for deployment
-Maintain POS department equipment and tools
-Perform hardware repairs as required , both in-house and in the field
-Test, evaluate, and documents software/hardware issues
-Able to multi-task and prioritize given tasks
-Provide training to associates, merchants, agents, and resellers

Qualifications

-Entry or 1 year experienced, demonstrated success in technical support with POS/PC

-Experiencing, training and supporting end users
-Highly responsible; able to respond quickly to customers, sales partners¡¯ inquiries
-Bi-lingual in English and Korean

-Associate degree or equivalent in computer related field preferred

-Able to work off-site occasionally

-Business travel may be required

Customer Service Representative

-Work in a fast-paced and high call volume office setting

-Resolve customer inquiries: billing issues, product, and service contract concern

-Update and maintain customer records

-TIN (Tax ID Number) match research and follow up with customers and sales partners.

-Monthly statement sample data review and oversee statement printings

-Basic computer knowledge and skills required

-Excellent communication skills, both written and oral

-Strong dedication to customer service

-Exceptional follow through and attention to detail

-Work effectively in a team environment

-Bilingual in English and Korean

Benefits

Health, Dental, and Vision Insurance

Paid Time Off

401(K)

We are an equal opportunity employer.

Please note your applying position in subject line and send your resume tohr@unitedmerchant.com

For more information, please visit our company website athttp://www.unitedmerchant.comandhttp://www.upsolution.com/